minor alarm
416 Communication Manager Guide to ACD Call Centers
minor alarm
An indication of a failure that could affect customer service. Minor alarms are
automatically displayed on LEDs on the attendant console and maintenance or
alarming circuit pack, sent to the alarm log, and reported to a remote maintenance
facility, if applicable.
MIPS
Million instructions per second
MIS
Management information system
MISCID
Miscellaneous identification
MMCS
Multimedia Call Server
MMCH
Multimedia call handling
MMI
Multimedia interface
MMS
Material Management Services
MO
Maintenance object
modem
A device that converts digital data signals to analog signals for transmission over
telephone circuits. The analog signals are converted back to the original digital data
signals by another modem at the other end of the circuit.
modem pooling
A capability that provides shared conversion resources (modems and data modules)
for cost-effective access to analog facilities by data terminals. When needed,
modem pooling inserts a conversion resource into the path of a data call. Modem
pooling serves both outgoing and incoming calls.
modular processor data
module (MPDM)
A processor data module (PDM) that can be configured to provide several kinds of
interfaces (RS-232C, RS-449, and V.35) to customer-provided data terminal
equipment (DTE). See also
processor data module (PDM)
on page 423.
modular trunk data
module (MTDM)
A trunk data module that can be configured to provide several kinds of interfaces
(RS-232, RS-449, and V.35) to customer-provided data terminal equipment.
modulator-demodulator
See
modem
on page 416.
monitored call
See
active-notification call
on page 386.
MOS
Message-oriented signaling
MPDM
Modular processor data module
MS
Message server
