ACD contact center features
54 Communication Manager Guide to ACD Call Centers
●
Queue Status Indications
on page 199
●
Reason Codes (Category A only)
on page 201
●
Redirection on No Answer
on page 205
●
Remote Logout of Agent
on page 218
●
Service Observing
on page 223
●
Universal Call ID
on page 238
●
VDN in a Coverage Path
on page 251
●
VDN of Origin Announcement (Category A only)
on page 256
●
Voice Response Integration (Category A only)
on page 262
●
VuStats (Category A only)
on page 271
Related feature or form
Refer to the Administrator Guide for Avaya Communication Manager, 555-233-506, for
more information about the following related features or forms:
●
Announcements/Audio Sources
●
Calling Party/Billing Number.
●
CallVisor Adjunct-Switch Application Interface.
●
Class of Restriction.
●
Hunt Groups.
●
Malicious Call Trace.
●
Recorded Announcements (additional information also available in the “Recorded
Announcements” appendix of this book).
●
Service Observing.
●
Callmaster
™
phones.
●
500, 2500, K2500, 7101A, 7102A, 7103A, 7104A, 8110, OPS, DS1FD, DS1SA, and
VRU phones.
