Implementing the Time of Day Clock Synchronization feature
362 Communication Manager Guide to ACD Call Centers
Special considerations for synchronization start times
If the PC client and switch locations do not use the same DST rules, actual synchronization
run times will vary by an hour over the course of the year. Depending on how DST rules
between the switch and client PC vary, the actual synchronization run time at the switch
will occur either one hour earlier or later than the time specified in Avaya Site
Administration. The following basic rules apply:
Note:
Note:
The exceptions described below relate to synchronization start times, only.
As long as offsets are calculated correctly, as described in
Determining
location offset values
on page 359, the start time exceptions listed below
have no effect on the accuracy of the synchronization.
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When DST is in effect at the switch, but not at the PC client, the actual synchronization
run time at the switch will occur 1 hour later than the run time that is specified on the
client PC.
Switch 4 (London)
Local time:
03:07 BST
Adjusted Standard Time:
03:07 BST
+5
8:07 AM
1. Synchronization run times should occur during low traffic periods at the switch. In this example, the
simplifying assumption is made that a single low-traffic time (at the switch) is common to all switch
locations. This assumption may not be true for all contact center operations.
2. Listed offset values are those that were derived in
Example offset calculations used in Time
Synchronization scheduling
on page 359.
3. If the PC client clock is currently set to DST rules, add 1 hour to the synchronization start time that
you specify in the Avaya Site Administration Schedule dialog. If the PC client and switch locations
do not use the same DST rules, see
Special considerations for synchronization start times
on
page 362.
4. Run times entered in the Schedule dialog of the Avaya Site Administration Time Synchronization
feature must be specified in 12-hour, AM/PM time format.
Example derivation of synchronization task run time on the Avaya Site
Administration client PC (continued)
Local Time / Normalized Standard
Time for synchronization at switch
location
1
Client / Switch
Offset
2
Synchronization
run time set on
client PC
3,4
