Implementing the Time of Day Clock Synchronization feature
358 Communication Manager Guide to ACD Call Centers
3. Do the following:
a. In the Operations list, select Storage Intervals
b. From the ACD: option box, select an ACD for which you want to obtain archive
interval information.
4. Select OK.
Supervisor displays the Storage Intervals window, which includes the archive interval
for the ACD.
Designing a TOD clock synchronization schedule
The following example scenario shows how to design an Avaya Site Administration Time
Synchronization schedule for a multi-site call network that spans several time zones. The
example sites and their respective time zones are shown in the following figure.
Example multi-site contact center network.
The contact center network example in the figure shown above includes four switch
locations that are located in different time zones. In this example, all switches and the
client are on Daylight Savings Time, with the exception of Switch 2 (Phoenix).
Using Avaya Site Administration to create a TOD synchronization schedule requires
careful planning and consideration. The steps described below for the example multi-site
scenario represent the most error-free method you can use to design your synchronization
schedule.
Avaya Site
Client PC
New York, USA
Switch 1
Local Time:
06:00 EDST
Administration
New York, USA
Local Time:
06:00 EDST
Switch 3
Switch 2
Switch 4
London, UK
Local Time:
11:00 BST
2
Denver, USA
Local Time:
04:00 MDST
Phoenix, USA
Local Time:
03:00 MST
1
Notes:
1. Site is not on Daylight Savings Time
2. British Summer Time (BST) is UK Daylight Savings Time (GMT + 1)
