Recorded announcements
382 Communication Manager Guide to ACD Call Centers
Recorded announcements, the ACD, and other
contact center features
Recorded announcements are used extensively for ACD, Call Vectoring, Call Prompting,
Expert Agent Selection, VDN of Origin Announcement, Direct Department Calling, and
UCD features. See the individual features for interaction details.
Recorded announcements and automatic wakeup
Recorded announcements allow Automatic Wakeup to use the built-in TN750B or later
announcement circuit pack in place of the Audichron adjunct.
If you use an integrated, multiple integrated, or external type of announcement for
Automatic Wakeup, then you can also administer the announcement to repeat (with the
integ-rep announcement type) and to allow barge-in as a queue type. The benefit of
repeating announcements and barge-in queues is that you do not need to use a separate
port for each wakeup announcement. When guests go off-hook to receive an
announcement at a particular time, they use only one port and the message repeats on the
port until the last guest goes off-hook and the message ends.
