ACD contact center features
112 Communication Manager Guide to ACD Call Centers
Vector commands for multi-site BSR
The following table summarizes the vector commands and command elements that
support multi-site BSR applications.
Vector commands and usage for multi-site BSR
Commands and command
elements
Use this…
Commands
consider
split/skill
to obtain the Expected Wait Time or agent data needed to identify
the best local resource. One
consider
step must be written for
each split/skill you want to check.
1
consider
location
to obtain the Expected Wait Time or agent data needed to identify
the best resource at a remote communication server. One
consider
step must be written for each location you want to
check. Routing information is obtained from the BSR Application
plan for the active VDN.
reply-best
to return data to another communication server in response to a
status poll
queue-to
with the
best
keyword to queue calls to the best resource
identified by the consider sequence.
check
with the
best
keyword to queue calls to the best resource
identified by the consider sequence if the resource meets certain
conditions.
Key word
best
in
queue-to, check,
and
goto
commands that refer to the
resource identified as best by a series of consider steps