Avaya Communication Manager Contact Center, Manual

Page: 333 / 452

VuStats Display Format (Category A only)
Issue 1.0 May 2003 333
split-oldest-calling-waiting required allowed required
split-percent-in-service-level required allowed required
split-total-acd-talk-time required required allowed required
split-total-after-call-time required required allowed required
split-total-aux-time required required allowed required
time-agent-entered-state required
total-acd-call-time required required allowed
total-acd-talk-time required required allowed
total-after-call-time required required allowed
total-aux-time required required allowed
total-available-time required required allowed
total-hold-time required required allowed
total-staffed-time required required allowed
Required and allowed fields — agent and agent-extension data types (continued)
VuStats data type Format Period Threshold Reference