Redirection on No Answer
Issue 1.0 May 2003
207
Example vector – Providing automatic backup for a complete VRU failure
In the example vector shown above, the application works as expected as long as the VRU
returns the digit string, which includes a return code of 1. In this case, the condition in Step
4 is satisfied and the program branches to Step 6, which provides normal application
processing.
On the other hand, if all VRU ports in an AAS split/skill are logged out by a RONA timeout,
the
converse-on
command step (Step 2) is skipped, and no digits are collected by Step 3
(after the 10-second timeout). The condition in Step 4 is not satisfied and vector processing
proceeds to Step 5, which branches to vector xxx to connect the call to an agent.
Other applications
You can use RONA for applications that involve human agents with manual answering and
other adjunct applications, such as Home Agent. For example, a call may not be answered
because an agent left without entering AUX work mode or logging out. You can use RONA
to make the nonanswering agent unavailable and redirect calls to another agent or to the
RONA VDN.
RONA routing sequences
The following tables describe how RONA redirects split/skill calls and Direct Agent calls.
CALL VECTOR
01 wait-time 0 secs hearing ringback
02 converse-on split... (VRU returns the digit “1” as a return code
followed by additional digits for the application)
03 collect 1 digits after announcement none
04 goto step 6 if digits = "1"
05 goto vector xxx (for backup when the VRU fails)
06 collect 2 digits after announcement none
07 ...
RONA Routing Sequence for Direct Agent Calls (Category A only)
Redirection
Destination
Explanation
Coverage path
Direct Agent calls redirect to a coverage path, if one exists. Priority calls do
not route to coverage.
RONA VDN
If no coverage path exists but a VDN is administered for RONA, Direct Agent
calls redirect to the VDN.
VDN return destination
For external calls, if neither a coverage path nor a RONA VDN are
administered, then Direct Agent calls redirect to the VDN Return Destination
extension.
None
Calls continue ringing.
