Split queues
Issue 1.0 May 2003
33
Trunk Group Night Service
Trunk Group Night Service redirects all calls arriving over a split’s assigned trunk groups to
an internal destination. The Night Service destination for the trunk group and the telephone
button used to activate the feature are assigned through communication server
administration.
Trunk Group Night Service by itself does not guarantee that all calls to a split will be
redirected. Calls from local extensions and DID calls will still connect to the split.
Trunk Group Night Service and Hunt Group Night Service can both be active at the same
time. If the Trunk Group Night Service is active, its destination will be used for calls that
come in over the trunk group even if they go to a split that has a Hunt Group Night Service
destination assigned.
System Night Service
System Night Service redirects all calls arriving over all trunk groups to the Night Service
destination. System Night Service overrides any Hunt Group Night Service set up for an
individual split. If Trunk Group Night Service is active for a particular trunk group, System
Night Service does not affect that trunk group. When any type of Night Service becomes
effective, calls already in a split’s queue are not redirected. To avoid dissatisfied callers,
agents should continue to staff the split until the queue is empty.
