Recorded announcements
380 Communication Manager Guide to ACD Call Centers
Record the announcement
If the you dial 1, the switch attempts to start a recording session and you will receive one of
the following outcomes:
●
If an announcement already exists and is protected (designated as protect = y), then
you will hear an intercept tone. Hang up and record your announcement on an
extension that is assigned to a different board.
●
If the announcement is currently being played to callers, then you will hear the reorder
tone.
●
If the switch is starting the recording session, then you will hear a record tone and can
begin recording the announcement.
Stop recording the announcement
Depending on the type of phone you are using, use one of the following methods to stop
the recording after the announcement is complete:
If you are using a hybrid or digital telephone - Dial # to end the recording. Ending the
recording with a # returns you to the dial tone, allowing a playback, delete, or record over
operation to be requested. The # tones or a click sound produced when you hang up are
not recorded. If the circuit pack memory becomes full during recording, you will hear a
reorder tone, the system will drop you, and the announcement is not retained.
If you are using an analog telephone - Hang up. Otherwise, ending with a # puts the
tone in the message. If you are using an analog telephone that is not connected via
lineside T1 (DS1 type), then the system records a click when you hang up. After hanging
up, you must redial the FAC plus announcement extension to start a new recording
session. If the circuit pack memory becomes full during recording, you will hear a reorder
tone, the system will drop you, and the announcement is not retained.
Play back the announcement
After you complete a recording and hang up, do not immediately dial the extension. The
new announcement remains busy for approximately 15 seconds. The new announcement
can be played back by dialing the FAC, the announcement extension, and 2 before the 15
second timer expires.
Upon completion of the recording session (drop), the switch sets a 15-second timer. During
this interval, the system restricts you to one of two tasks: to listen to the announcement just
recorded or to record another announcement.
If you want to listen to the announcement before it is available to others, then dial the FAC,
the extension, and 2. The announcement plays and then generates dial tone. You can then
perform another operation, such as record a message.
