Call Vectoring
Issue 1.0 May 2003
135
Individual Attendant Access
A call sent to an attendant by a
route-to number
command can wait in the attendant
priority queue. The call is removed from vector processing.
Integrated Directory
VDN names and extensions are not available in the Integrated Directory feature.
Intercept Treatment
A VDN cannot be used for Intercept Treatment.
Inter-PBX Attendant Calls
A
route-to number
command in a vector can dial the Inter-PBX Attendant. If the call
attempts to access a controlled trunk group, vector processing continues at the next step.
Intraflow and Interflow
The functionality of intraflow and interflow may be obtained using the
check
and
goto
Call Vectoring commands.
Calls may intraflow from an ACD split/skill that is not vector-controlled into one that is
vector-controlled.
Leave Word Calling
LWC messages cannot be stored, canceled, or retrieved for a VDN.
Night Service
A VDN can be administered as a night service destination.
Route-to
commands that route to destinations with night service activated redirect to the
night service destinations.
Priority Calling
A VDN cannot be used with the priority calling access code. Intercept tone is supplied to
the user. If a
route-to number
in a vector specifies the priority calling access code,
vector processing continues at the next step.
Property Management System Interface
VDNs cannot be used with the following features and functions: Message Waiting
Notification, Check-In, Check-Out, Room Status, and Automatic Wakeup.
