Contact Center System Parameters
Issue 1.0 May 2003
299
Adjunct CMS Release
Specifies the release of the CMS adjunct used with the system. For CMS, this field cannot
be blank. Default is blank.
BCMS/VuStats LoginIDs
This field is used to activate login IDs for use with BCMS and VuStats, and is displayed
only if:
●
EAS is not optioned for the system
●
Either BCMS or VuStats is optioned for the system
If EAS is optioned for the system, this field is set to
y
and cannot be changed to
n
.
The default value is
n
. Set this field to
y
if you want to use BCMS or VuStats to monitor
agent call activity.
ACD Login Identification Length
Enter the number of digits (0 through 9) for an ACD Agent Login ID if
Expert Agent
Selection (EAS)
on the System-Parameters Customer-Options form is n. Default is 0.
If
BCMS/VuStats Login IDs
is y, the ACD Login ID length must be greater than 0. This
field identifies an ACD agent to CMS. The number you enter in this field must equal the
number of characters in the agent’s login ID. For CMS, this field cannot be 0.
BCMS/VuStats Measurement Interval
You can enter half-hour or hour (default) for polling and reporting measurement data if the
BCMS (Basic)
and/or the
VuStats
on the System-Parameters Customer-Options form
is y. If neither of these features is optioned, and if you enter a value in the
BCMS
Measurement Interval
field, the system displays the following error message:
<value> cannot be used; assign either BCMS or VuStats first
If you receive this message, see your Avaya representative to turn on
BCMS (Basic)
and/or
VuStats
on the System-Parameters Customer-Options form.
There are a maximum of 25 time slots available for measurement intervals. If hour is
specified, an entire day of traffic information will be available for history reports; otherwise,
only half a day will be available. This does not affect daily summaries as they always
reflect traffic information for the entire day. The interval may be changed at any time, but
will not go into effect until the current interval completes.
BCMS/VuStats Abandon Call Timer (seconds)
Enter none or 1–10 to specify the number of seconds for calls to be considered
abandoned. Calls with talk time that is less than this number (and that are not held) are
tracked by BCMS and displayed by VuStats as ABAND calls.
