BSR Detailed description
Issue 1.0 May 2003
115
Direct Department Calling
BSR will function when the considered splits use DDC call distribution. Once the best
resource is determined, the actual call distribution will follow the split’s DDC setting
regardless of the BSR Available Agent Strategy. DDC may not be used as a BSR Available
Agent Strategy.
Distributed Networking via QSIG Manufacturers Specific Information
(MSI)
BSR will not function with systems from other vendors (unless that vendor develops a
corresponding capability that works with the Avaya communication server).
Expert Agent Selection
EAS is required to use the EAD-MIA or EAD-LOA Available Agent Strategy. EAS VDN
skills (1st, 2nd, 3rd) can be used in
consider skill
commands.
Facility Restriction Levels
The FRL applies to status poll and interflow calls in the same way it works with the
route-
to number
command.
converse
Collected digits forwarded with the call will be passed to VRU via the
digits data passing type.
best
(keyword
The
best
keyword can be used in the following commands, but only with
the conditionals listed:
●
goto
step or
goto vector
commands using the
expected-wait
or
wait-improved
conditionals
●
check
commands using the using the
unconditional
,
expected-wait
, or
wait-improved
conditionals
The
best
keyword can not be used as a replacement for split/skill in the
following vector commands:
●
converse-on split/skill
●
messaging split/skill
Call Vectoring considerations when BSR is enabled. (continued)
