ACD contact center switch forms
330 Communication Manager Guide to ACD Call Centers
VuStats Display Formats field descriptions
●
No — Number. The unique identifying number of each display format.
●
Next
—
The number of the next display if the current display is linked to (followed by)
another display format, or none if the current display format is not linked to another
display format.
●
Int
—
Number of Intervals. The number of measurement intervals.
●
Object Type
—
The type of object for which data will be displayed.
●
Update
—
Update Interval. The time between display updates.
●
Format Description
—
The definition of the display’s layout. The first line of the Format
Description contains the text that precedes the data on a display plus the length of each
data field (indicated by $s). The succeeding lines of the Format Description identify the
data items, in the order they are to appear. The data items are the actual measurements
and other information that tell how agents, splits/skills, vector directory numbers
(VDNs), trunk groups, and the contact center are performing. The data items are
followed by the format (if any), which identifies how the data is to appear in the display,
the period and threshold (if any), and the split/skill reference (if any).
VuStats required and allowed fields
Required and allowed fields — agent and agent-extension data types
VuStats data type
Format
Period
Threshold
Reference
acd-calls
required
allowed
required
agent-extension
agent-name
agent-state
required
average-acd-call-time
required
required
allowed
average-acd-talk-time
required
required
allowed
required
average-extension-time
required
required
allowed
call-rate
required
allowed
current-reason-code
allowed
current-reason-code-name
allowed
elapsed-time-in-state