AIOD
388 Communication Manager Guide to ACD Call Centers
AIOD
Automatic Identification of Outward Dialing
ALBO
Automatic Line Build Out
All trunks busy (ATB)
The state in which no trunks are available for call handling.
ALM-ACK
Alarm acknowledge
American Standard Code
for Information
Interchange
See
ASCII (American Standard Code for Information Interchange)
on page 389.
AMW
Automatic Message Waiting
AN
Analog
analog
The representation of information by continuously variable physical quantities such
as amplitude, frequency, and phase. See also
digital
on page 401.
analog data
Data that is transmitted over a digital facility in analog (PCM) form. The data must
pass through a modem either at both ends or at a modem pool at the distant end.
analog telephone
A telephone that receives acoustic voice signals and sends analog electrical signals
along the telephone line. Analog telephones are usually served by a single wire pair
(tip and ring). The model-2500 telephone set is a typical example of an analog
telephone.
analog-to-digital
converter (ADC)
A device that converts an analog signal to digital form. See also
digital-to-analog
converter (DAC)
on page 401.
angel
A microprocessor located on each port card in a processor port network (PPN). The
angel uses the control-channel message set (CCMS) to manage communications
between the port card and the archangel on the controlling switch-processing
element (SPE). The angel also monitors the status of other microprocessors on a
port card and maintains error counters and thresholds.
ANI
See
Automatic Number Identification (ANI)
on page 391.
ANSI
American National Standards Institute
.
A United States professional/technical
association supporting a variety of standards.
answerback code
A number used to respond to a page from a code-calling or loudspeaker-paging
system, or to retrieve a parked call.
AOL
Attendant-offered load
AP
Applications processor
