About this document
14 Communication Manager Guide to ACD Call Centers
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Chapter 4: Implementing the Time of Day Clock Synchronization feature
on page 351 –
Describes requirements, setup procedures, and operations associated with the Time of
Day Clock synchronization feature.
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Appendix A: Recorded announcements
on page 369 – Describes the use and requirements
around using recorded announcements in a contact center environment.
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Appendix B: Administering VRUs/IVRs as station ports
on page 383 – Provides information
on how to administer VRUs and IVRs as station ports on the communication server.
Intended audience
This document is intended for communication server system administrators and managers,
end-users interested in information about specific features, and Avaya support personnel
responsible for planning, designing, configuring, selling, and supporting the system.
Related documents
The following documents may include information related to the ACD feature.
Administration documents
The primary audience for these documents consists of communication server
administrators who work for external customers and for Avaya’s dealers. The satisfaction
and needs of our external customers is the primary focus for the documentation.
●
Administrator Guide for Avaya Communication Manager, 555-233-506 – Provides
complete step-by-step procedures for administering the communication server, plus
feature descriptions and reference information for administration screens and
commands.
●
Avaya MultiVantage Little Instruction Book for Basic Administration, 555-233-756 –
Provides step-by-step procedures for performing basic communication server
administration tasks. Includes managing phones, managing features, and routing
outgoing calls.
●
Avaya Communication Manager Little Instruction Book for Advanced Administration,
555-233-757 – Provides step-by-step procedures for adding trunks, adding hunt groups,
writing vectors and recording announcements.
