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Internet Services
WorkCentre
®
XXXX
User Guide
575
5. Select
SMart eSolutions
from the Status menu on the left of the page.
6. Click
the
Maintenance Assistant
tab.
7. Click the option you require.
•
Send Diagnostic Information to Xerox
sends fault history information from your device
to Xerox. The process may take several minutes. When the information has been sent a
Communication Successful page will be displayed.
•
Start an Online Troubleshooting Session at www.xerox.com
sends fault history
information from your device to Xerox to be immediately analyzed and matched with
solutions. This process may take several minutes. When the information has been sent a
support page will open.
•
Download File to Your Computer
create a file which contains fault history and usage
information from your device. Use your mouse button to right-click on the
UsageLog.csv
link and select
Save Target As...
to save the file to your computer. Your Xerox Service
Representative may ask you to send them the file to help troubleshoot problems on the
device.
More Information
Using Internet Services to find System Administrator Contact Details
System Administrator Guide
www.xerox.com/support
.
Viewing the status of SMart eSolutions in Internet Services
Printing the Information Pages from the Machine Status Menu
Jobs
Active Jobs
Deleting Active Jobs using Internet Services
Internet Services uses the embedded web server on the device. This allows you to communicate
with the device over the internet or intranet through your web browser.
Use the Active Jobs page to manage your job from the device. You can view current jobs, delete or
release jobs, and modify the print settings of jobs held in the device print queue.
Jobs can be held in the Active Jobs list for various reasons, such as, if the job is a Secure Print job
waiting for the sender to enter a passcode to release it, or if the device does not have a specific
paper type which was selected for the job.
The job information is shown for each job.
•
Job Name
the title of the print job.
•
Owner
the person submitting the job.
•
Status
the current status of the job.
•
Type
identifies the job category, for example, whether the job is a Sample Set or Secure Print
job.
•
Copy Count
displays the number of copies requested for the job.
Summary of Contents for WorkCentre
Page 1: ...Version 0 2 DRAFT March 2014 Xerox WorkCentre xxxx User Guide ...
Page 10: ...Contents WorkCentre XXXX 10 User Guide ...
Page 28: ...Safety and Regulations WorkCentre XXXX 28 User Guide ...
Page 78: ...Getting Started WorkCentre XXXX 78 User Guide ...
Page 296: ...Scan WorkCentre XXXX 296 User Guide ...
Page 512: ...Print WorkCentre XXXX 512 User Guide ...
Page 554: ...E Mail WorkCentre XXXX 554 User Guide ...
Page 654: ...Paper and Media WorkCentre XXXX 654 User Guide ...
Page 668: ...Machine and Job Status WorkCentre XXXX 668 User Guide ...
Page 674: ...Administration and Accounting WorkCentre XXXX 674 User Guide ...
Page 676: ...Feature Installation WorkCentre XXXX 676 User Guide ...