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Cisco TelePresence System Administration Guide
OL-21845-01
Chapter 8 Troubleshooting the CTS 1300
Managing CTS 1300 Hardware Setup
d.
Place the seat alignment guide on top of the anchor.
e.
Rotate the anchor until the line on top of the seat alignment guide points directly at the camera.
Understanding Camera Setup Choices for Room Lighting
If your room has windows that contribute a significant amount of natural light, you can set your CTS to
automatically compensate for variable lighting conditions. This compensation is an average adjustment
and will not be as accurate as the color settings you select for a room that uses fixed, artificial room
lighting.
Table 8-2
contains recommendations for desirable display and camera settings when you set up the
display and camera. See the
“Testing the CTS 1300 Cameras” section on page 8-8
for more information.
Troubleshooting Cameras
Use the information in
Table 8-3
to troubleshoot problems with cameras.
Table 8-2
Room Configuration and Camera Setup Choices
Physical Room Configuration
Camera Auto Brightness and
Camera Auto Color Balance Setup Choices
No windows
Disable
•
One window
•
Two adjacent windows (corner office
configuration)
•
Two opposing windows
•
Windows on three sides
•
Windows on four sides
Enable
Table 8-3
Troubleshooting Cameras
Problem
Possible Cause
Action
Camera image appears on the
wrong display.
Cables are plugged into the
wrong connector ports.
•
Check that the cables from each camera are
plugged into the correct connector on its respective
codec.
•
Two connections are made for the camera, an
RJ-45 cable plugs into the large connector and a
video-to-DVI-I cable plugs into the small
connector. Connect them as follows:
–
Plug the center camera into the primary codec.
–
Plug the participant’s left camera into the left
secondary codec.
–
Plug the participant’s right camera into the
right secondary codec.
Image not positioned correctly.
Camera is not aligned correctly.
Adjust and focus the camera using the targets.
