C H A P T E R
4-1
Cisco TelePresence System Administration Guide
OL-21845-01
4
Troubleshooting the CTS 500
Revised: May, 2011, OL-21845-01
Contents
You may want to periodically test system components using the hardware and software tests available in
the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains
information about troubleshooting CTS 500 hardware and software.
Before You Begin
1.
Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys:
Manual > more > Info
Note
If you have more options on your phone, touch the more softkey until you reach the end of the
selections.
2.
Make a note of the IP address.
3.
Enter the IP address in your laptop’s browser window.
4.
Click Yes to accept all security connection messages.
Note
You cannot perform diagnostics during an active Cisco TelePresence system call.
Proceed to the following sections to troubleshoot system components:
•
Managing CTS 500 Hardware Setup, page 4-2
•
Managing Log Files, page 4-39
•
Testing Audio, page 4-44
•
Testing the Network Connection, page 4-45
•
Managing Configuration Issues, page 4-45
•
Initiating System Restart, page 4-47
•
Troubleshooting Video Quality Settings, page 4-47
•
Troubleshooting Network Cabling, page 4-48
