C H A P T E R
6-1
Cisco TelePresence System Administration Guide
OL-21845-01
6
Troubleshooting the CTS 1000
Revised: March, 2011, OL-21845-01
Note
Cisco announces the end-of-sale and end-of life dates for the
Cisco TelePresence System 1000
.
Contents
You may want to periodically test system components using the hardware and software tests available in
the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains
information about troubleshooting CTS 1000 hardware and software.
Before You Begin
1.
Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys:
Manual > more > Info
Note
If you have more options on your phone, touch the more softkey until you reach the end of the
selections.
2.
Make a note of the IP address.
3.
Enter the IP address in your laptop’s browser window.
4.
Click Yes to accept all security connection messages.
Note
You cannot perform diagnostics during an active Cisco TelePresence system call.
Proceed to the following sections to troubleshoot system components:
•
Managing CTS 1000 Hardware Setup, page 6-2
•
Managing Log Files, page 6-30
•
Testing Audio, page 6-35
•
Testing the Network Connection, page 6-35
•
Managing Configuration Issues, page 6-36
•
Initiating System Restart, page 6-37
