C H A P T E R
10-1
Cisco TelePresence System Administration Guide
OL-21845-01
10
Troubleshooting the CTS 3010 and CTS 3210
Revised: March, 2011, OL-21845-01
Contents
You may want to periodically test system components using the hardware and software tests available in
the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains
information about troubleshooting hardware and software on the following CTS devices:
•
CTS 3010
•
CTS 3210
Before You Begin
1.
Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys:
Manual > more > Info
Note
If you have more options on your phone, touch the more softkey until you reach the end of the
selections.
2.
Make a note of the IP address.
3.
Enter the IP address in your laptop’s browser window.
4.
Click Yes to accept all security connection messages.
Note
You cannot perform diagnostics during an active Cisco TelePresence system call.
Proceed to the following sections to troubleshoot system components:
•
Managing CTS 3010 and CTS 3210 Hardware Setup, page 10-2
•
Managing Log Files, page 10-33
•
Testing Audio, page 10-38
•
Testing the Network Connection, page 10-39
•
Managing Configuration Issues, page 10-39
•
Initiating System Restart, page 10-40
