Altigen ACM 6.7, Administrator'S Manual

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System Features
MAXCS ACM 6.7 Administration Manual 11
Personal/Activity Greeting - allows users to record personal and/or activity greetings
in their own voice to be played when callers reach their voice mail.
Press “0” Option for Extension in Voice Mail - allows a caller to press “0” while
listening to an extension’s greeting. The “0” can be configured by the administrator to
forward the user to operator or other destinations.
Priority Delivery - allows caller to set the priority of message delivery such as normal
or urgent.
Private Messaging - allows users to leave a private message in their voice mail for the
expected caller.
Reminder Calls - are used to remind you of important meetings, things to do or people
to call.
Remote Access - allows users to access the Voice Mail System from outside by dialing
into the AA and pressing # to log in; or pressing ### from any internal extension to
access any voice mail box.
Return to AA - after leaving a voicemail message and pressing # to send it, incoming
trunk callers are prompted with the option to return to AA to try another path or person.
Set Call Forwarding from Voice Mail - users can set up Call Forwarding from within
the Voice Mail System. This allows users to set up Call Forwarding while away from the
office.
Voice Mail Distribution List - allows the user to use system distribution lists or
personal distribution lists for forwarding voice mail. Up to 100 distribution lists can be
created. Each distribution list can have up to 64 entries, and any entry can be another
distribution list.
Zoomerang - allows users to listen to messages in the Voice Mail System, make a return
call to a party who left a message, and then return to the Voice Mail System to continue
checking the next messages, all in a single call into the Voice Mail System. If the caller
ID information is not captured, the user may enter the “call back” number manually.
Internet Integration Features
Internet integration features include:
Exchange Integration - provides message synchronization between MAXCS and a
Microsoft Exchange server on the LAN. This feature allows for dynamic synchronization
of mail between the two servers so that deleted messages from one server get
automatically deleted in the other server. Similarly, a new message sent to one server
is transmitted to the other server. This way, the message can be accessed or deleted
from either server. For example, when a voice mail is deleted from MAXCS, it is
automatically deleted from the Exchange server too.
In addition, MAXCS supports the Exchange Server 2007 Bridged access to Exchange
2007. In this mode, the AltiGen voice mail provides an option to the user to access
Exchange 2007's speech enabled auto attendant. MAXCS also supports Native VM
integration with Exchange 2007. In this mode, MAXCS uses Exchange 2007 as "Native
VM" storage for a system-wide integration with all the AltiGen extensions as a unified
messaging enabled Exchange account.
Mail Forwarding - allows you to forward voice mail to an e-mail address. The
destination address can be an IP address such as 100.200.101.201 , or a domain name
such as altigen.com.
Remote Download of Messages via Internet - allows users who are traveling and/
or working at home to download all new voice and e-mail messages in the Voice Mail
System Post Office Box via a local internet access line.