Altigen ACM 6.7, Administrator'S Manual

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Phrase Management
MAXCS ACM 6.7 Administration Manual 95
6. The system will replay the recorded phrase. Press # if the recording is acceptable.
7. At the Phrase Management menu, press
2 to record additional prompts or star (*)
to exit Phrase Management.
Phrases are stored in the C:\PostOffice\Phrases\LangCustom directory. You can modify
the phrase file to any meaningful name if you want.
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices provide professionally recorded prompts as
electronic files that can be installed and used on the MAXCS system. (See the AltiGen
web site, at
www.altigen.com , for more information. Click Customer at the top of the
page, and then click Resources for Creating Professional Voice Prompts .)
AltiGen provides the Voice File Converter utility to convert these files into the proper
MAXCS format (available from the Windows
Start > Programs > MAX
Communication Server ACM > Utilities menu). Some recording studios provide the
conversion service for an additional fee. The converted file can then be used for an AA
or for a workgroup or huntgroup group setup.
To install professionally recorded phrases or prompts:
1. Assign a prompt number to each prompt you would like recorded. Or give the prompt
a unique identifying name. AltiGen-supplied phrases are numbered, but phrases
don’t have to be numbered.
2. Submit your prompt script and prompt name to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or 11.025KHz mono
in the WAV format.
4. Ask the studio to convert the WAV file(s) into the proper MAXCS format.
• If using Worldly Voices, this conversion is done for you.
•
If you are using a studio other than Worldly Voices, use the Voice File Conversion
utility. This utility converts an audio file recorded at either 8KHz or 11.025KHz in
the WAV format to an MAXCS playable audio file.
5. Once you receive the prompts in the MAXCS format, place them in the
C:\PostOffice\phrases\LangCustom directory on the gateway that is running
MAXCS.
Your prompts are now ready to be used.