Altigen ACM 6.7, Administrator'S Manual

Page: 225 / 470

Setting Up Monitor Lists
MAXCS ACM 6.7 Administration Manual 211
Figure 105. Extension Configuration, Monitor List tab
To block the extension from seeing any Caller Name and Number details on the Monitor
tab of MaxAgent and MaxCommunicator, check the
Block Caller Name and Number
box.
To add members to the list
1. From the Monitor Available list, select the extensions to add to the extension
user’s MaxCommunicator Change Monitor window.
2. Click Add to move the extensions to the Monitor List .
To remove members
1. Select the extensions in the Monitor List.
2. Click Remove.
Check the Trunk Monitor Enable check box to allow monitoring of the AltiLink Plus
trunk events at the selected extension.
Click the
Default button to return the settings to the default—the extension can monitor
its own calls.
About Viewing Remote Extension Activity
In order for agents in MaxAgent and MaxCommunicator to see the activity for remote
extensions on the Directory tab, those agents must add the remote extensions to their
Monitoring lists.
If they do not add the remote extensions to their Monitoring list, they will still see the
remote extensions,
but they will not see any activity
for them .
To block the
extension from
seeing caller
names and
numbers,
check this box