Altigen ACM 6.7, Administrator'S Manual

Page: 53 / 470

The View Windows
MAXCS ACM 6.7 Administration Manual 39
Figure 6. Call Log View window
The window displays, for the last 30 calls, the caller line or number, the callee, the
starting time in 24-hour format and the length of the call. When the call is from another
AltiGen system, the call is displayed as “
Caller System IP Address-Extension Number .”
Workgroup View Window
The Workgroup View window displays data and statistics for workgroups:
Figure 7. Workgroup View window
This window displays the following data:
• Extension —the workgroup pilot extension number
• Name —the workgroup name
• Agents —the number of agents assigned to the workgroup
• Login —the number of agents logged into the workgroup
• Available —the number of logged in agents who are available to receive workgroup
calls
•
DND —the number of logged in agents who are unavailable with the Do Not Disturb
status
• Wrapup —the number of agents who are in wrapup mode
• Not Ready —the number of logged in agents who are in Not Ready state
• Busy —the number of logged in agents who are currently on the phone
• Error —the number of logged in agents with extensions that are left off-hook or other
user error
•
Logout —the number of agents who are logged out from the workgroup
•
Unstaff —the number of agents who are logged out from the system and have
become a virtual extension
• Queue —the number of calls waiting in queue
Prints selected
log entries.
Clears the
window of all
data.