Altigen ACM 6.7, Administrator'S Manual

Page: 203 / 470

Setting up Extensions
MAXCS ACM 6.7 Administration Manual 189
Note:
•
The recording session starts when the call enters the connected state and ends when
hang up or flash is pressed, or when the call is transferred.
• Except for license assignment, the recording setting in Extension Configuration only
applies to
non-workgroup calls. The recording setting in Workgroup Configuration
only applies to workgroup calls. To allow an agent to record all calls ( non-workgroup
and workgroup ), both recording settings must be enabled.
Physical Location and Type
You can change the extension’s type and location.
Changing the Type
The type of extension—physical or virtual—is set when you create the extension. After
you create the extension, the type is displayed in brackets in the
Agent/Supervisor/
Extension list on the left side of the Extension Configuration window.
You can change a Virtual extension to a Physical one, and vice versa .
If you change the type to physical, you can also set the location and configure the line
as discussed in the “Setting the Line Properties” on page 190.
For information about IP extension configuration, see “Setting Up IP Extensions” on page
213.
Assigning a Location to a Physical Extension
When changing a virtual extension to a physical extension, the Location parameters are
available. If you know which board and channel this extension is wired to, you can use
the
Prev and Next buttons to select the correct board and channel number for this
physical extension.
Changing the Location
To change the location of a physical extension, select the extension number in the list of
extensions, then click the
Prev or Next buttons to change the board and channel
settings until the location you want is displayed. Like other changes, this change isn’t
finalized until you click
Apply .