Altigen ACM 6.7, Administrator'S Manual

Page: 121 / 470

Configuring Call Recording
MAXCS ACM 6.7 Administration Manual 107
Note: Important note for Windows 2003 Server users using a remote shared
directory: Refer to the steps described in “Using a Remote Shared Directory”
on page 107.
4. If you are using multiple gateways, and you are not using network attached storage,
check Gateways Use FTP Protocol to Transmit Recorded Files to Central
Location .
a. FTP Server —Enter the IP address of the FTP server.
b. FTP Access Account —An FTP server account name that gateways can log in to.
c. FTP Path —Enter the directory that the files will be transmitted to on the FTP
server.
d. Password —FTP account password.
5. Click the FTP Test button to verify that login to the FTP server is successful.
6. When you are finished configuring, click OK .
Note: To allow supervisors to record an agent’s non-workgroup call, check the
appropriate check box on the System Configuration
General tab. For more
information, see “Setting General Parameters” on page 46.
Using a Remote Shared Directory
It is strongly recommended that you use VRManager to manage centralized recording
and that you save recordings to a local drive or network attached storage on the gateway
that is running MAXCS. If you save recordings to a network drive, and the network
becomes unstable, you could lose any files of conversations being recorded at that time.
However, if you need to use a remote shared directory, and you are using Windows 2003
Server, follow the steps below:
1. From the desktop, select
Map Network Drive from the Tools menu.
Figure 43. Map Network Drive
2. In the dialog box, click the Sign up for online storage or connect to a network
server link.