Altigen ACM 6.7, Administrator'S Manual

Page: 114 / 470

Enabling Multilingual Support in the Auto Attendant
100 MAXCS ACM 6.7 Administration Manual
The contents of the fields System phrase directory and Custom phrase directory
are fetched from the location where the language phrases are stored. They are not
editable.
Only the description of the language is editable here. To edit it, click the
Edit button or
double-click the row.
The default language cannot be deleted. After you add languages, any language used by
DNIS, an extension, or an AA cannot be deleted.
Enabling Multilingual Support in the Auto Attendant
After you have recorded phrases and added a reference to their directories in the
Multilingual Configuration > Language tab, as described above, you are ready to
enable multilingual support in the auto attendant.
1. Select
System > Multilingual Configuration > AA tab.
2. From the list at the left, select the AA you want to configure with multilingual
support.
3. Check the Enable Multilingual Support check box. The Multilingual Enabled
column changes to TRUE .
4. In the Language Setting group of fields, check the Language Selection Prompt
check box.
5. Choose the prompt that lets the caller select a language.
6. Beside each appropriate number, select a language from the drop-down list that
corresponds to the phone key the user would press to hear that language. (For
example, “For English, press 1; for Spanish, press 2...”)
7. Click Apply if you have more work to do in the configuration screen, or click OK to
accept the changes and close the screen.
Note: This configuration is on top of the regular AA configuration. The system will
execute the regular AA action items after a language preference is selected by the
caller.