Altigen ACM 6.7, Administrator'S Manual

Page: 293 / 470

Setting Workgroup Mail Management
MAXCS ACM 6.7 Administration Manual 279
Setting Mailbox Playback Options
You can use the following check boxes to turn on or off options for listening to playback
of recorded messages. These options apply to both new messages and saved messages,
and they can be applied to multiple workgroups using
Apply to :
Setting Mailbox Capacities
You can set various mailbox capacities with the following options, and you can apply the
settings to multiple workgroups using
Apply to :
Press Zero Option
This option allows a caller to press “0” while listening to this workgroup’s greeting. When
the caller presses “0,” the call will forward to the specified destination. Use the drop-
down list to spedify a forwarding destination for the call:
Voice Mail , AA , Extension ,
Group , Operator (default), Outside Number , or Line Park .
If you choose to forward to an Outside Number , select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix and phone number.
Voice Mail Access Option
To allow agents of a workgroup to access the group’s voice mail in MaxAgent
(MaxAgent’s
WG VM tab), select the group and check Enable agents to access voice
mailbox of workgroup .
Parameter Description
Announce Message
Sender Before Playback Selected, the user hears the name of the message
sender (internal sender only) before listening to
recorded AltiGen Voice Mail System messages.
Announce Time Stamp
Before Playback Selected, the user hears the timestamp (time and date)
of each message before playback.
Confirm Callback
Number Selected, system confirms the accuracy of the caller’s
number.
Enable Distinctive Call
Waiting Tone Selected, the user hears three different call waiting tone
cadences to distinguish between internal, external, and
operator calls (see “Distinctive Ring” on page 47).
Play the Newest Voice
Message First Selected, new voice mail will be retrieved first. When not
selected, the system will play voice mail based on FIFO
(first in, first out).
Parameter Description
Max Number of
Messages Maximum number of messages stored in the workgroup’s
mailbox. The range is
1 – 999 , defaulting to 100.
Mailbox Size Mailbox size in MBs of stored messages. The range is 1 –
500 MB, with a default of 50.
Max Message Length Maximum length of voice messages in minutes. The range
is
1 – 30 minutes, with a default of 5 minutes.
Retention Length of
Saved Number of days saved messages are archived by the
system. The range is
1 – 90 days, with a default of 60.