Altigen ACM 6.7, Administrator'S Manual

Page: 183 / 470

DNIS Routing
MAXCS ACM 6.7 Administration Manual 169
•
During Business Hours
•
Outside Business Hours
•
Non Workdays
Within each of these three time slots, you have the following routing options for incoming
calls:
•
Route to a particular extension selected in the drop-down list
•
Route to a particular auto attendant selected in the drop-down list
•
Route to the operator
•
Reject call
Also, you can set additional routing attributes based on:
• Holiday Profile —routes incoming calls based on Holiday Profiles configured in
System Configuration (see “Routing Calls on Holidays” on page 55)
•
Business Hours Profile —routes incoming calls based on Business Hours Profiles
configured in System Configuration (see “Setting Business Hours” on page 53).
During Business Hours , Outside Business Hours and Non Working Day are
defined and selected by Business Hours profile.
• Set Call Priority —lets you assign a call priority from 1-9 to the selected caller ID
number. The highest priority is 1, the lowest priority is 9.
•
Set Call SKLR —for workgroup-directed calls. Lets you assign a skill level
requirement from 1-9 to the selected caller ID number. This setting tells the system
to match the call to an agent’s skill level setting. (Setting an agent’s skill level is
explained in “Setting Up Skill Based Routing” on page 274.)
• Language Setting —lets you specify that callers who dialed from the selected caller
ID will hear prompts in the language you set here. This field will have choices only
if you added sets of prompts according to the instructions in “Multilingual
Configuration” on page 97.
DNIS Routing
When an incoming call comes through a trunk with DNIS or DID numbers, the system
can route the call to the proper extension, auto attendant or operator based on the DNIS
or DID number collected.
In order to locate an entry in the DNIS table for an incoming call, a full match is required.
To access DNIS routing settings, click the
DNIS Routing tab in the In Call Routing
Configuration window.