Altigen ACM 6.7, Administrator'S Manual

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Using the Triton Resource Board
MAXCS ACM 6.7 Administration Manual 141
Important: To implement some board configuration changes, you must shut down and
restart by choosing
Services > Shut Down All Services (which also closes
MAXCS) and then restarting MAXCS. If this is necessary, a message will pop
up telling you so.
Using the Triton Resource Board
The Triton resource board requires no configuration. Board resources are available when
the board is installed.
The resource board has a maximum of 12 bridges for:
• 6-party conferencing. When an extension is trying to make a conference call, the
system will try to use the conference bridge on the resource board first. If conference
bridges on the resource board are all busy, the system will use the conference
bridges on the extension board, analog or VoIP board.
•
Workgroup supervisor silent monitoring, barge-in, and coaching.
For example, if two supervisors are coaching agents, only 10 bridges are left for 6-party
conferencing.
Notes :
If a supervisor tries to perform silent monitoring, barge-in, or coaching and there is no
resource board in the system, the supervisor will hear an error tone .
If the supervisor is using an IP phone, then Connect Voice Stream to Server should
be checked in the Extension Configuration window so that the system can pull the caller
and agent's voice stream to the resource board to allow the supervisor to tap into the
conversation.
Channel Mapping List Logical Channel , Type , and Physical Channel for the
entire board.
Double-click a channel to open a line configuration dialog
box or a trunk configuration dialog box, as appropriate.
To reset the channel, select the channel to reset and click
the
Reset Channel button, then click OK .
Channel Group Info Applicable to T1/E1 and the MAX family of boards only.
Double-click a channel group to open a configuration dialog
box.
To reset a channel group, select it and click the
Reset Channel Group button.
Board Configuration
button Opens a configuration dialog box.
Reset Board button Resets the board, after you confirm.
Important! Resetting a board will disconnect all calls in
progress on that board . Be sure to inform all users before
resetting a board. Additionally, if the board is a resource
board (VoIP 12 port, VoIP 30 port, Triton resource board,
30-party conference board), resetting it will disconnect all
calls that use the resource.
Parameter Description