Altigen ACM 6.7, Administrator'S Manual

Page: 107 / 470

Phrase Management
MAXCS ACM 6.7 Administration Manual 93
•
For CDR logging, the IVRData field will log the collected digits as "Tag=xxxxx".
For example, if tag is configured as "Account" and collected digits is "67663",
the CDR database will log "
Account=67663
" in the IVRData field.
• For MaxAgent client display, the above example is displayed as
"Account=67663" on the
View > IVRData section.
•
For CDR Search, the above example is displayed as "Account=67663" on the
IVRData column.
• To display collected digits on the IP phone, you need to set the tag as "DISP"
(stands for "Display" and is case-sensitive. The
Phone Display/Name Line of
the extension configuration needs to be configured as IVR Data (Display) .
This feature supports inbound trunk calls only.
•
Min. Length —the minimum length of digits to be collected.
• Max. Length —the maximum length of digits to be collected.
•
PSTN Call Inter-Digit Timeout —the length of time the system will wait
between collecting of digits before timing out.
•
Inter-Digit Timeout after Max Length —the length of time the system will wait
after the maximum length of digits is collected.
•
Web Call Response Timeout —the length of time the system will wait for digits
after responding to a Web call before timeout.
Making Auto Attendant Assignments
Once the AAs are set up, you can use them in various in-call routing situations—trunk,
DNIS, caller ID, in-call routing, and an answering option for an extension or workgroup.
For example, for trunk /AA assignments, see “Incoming Call Routing” on page 136. For
extension or group assignments, see “Setting Answering Options” on page 204.
Phrase Management
You might want to record unique phrases to customize an AA or a group. When the
system is configured to have the AA answer incoming calls, callers hear a customized
greeting. For example:
“Thank you for calling ABC Company.
Enter the extension number of the person you wish to speak with.
Press 1 for sales.
Press 2 for technical support.
Press 3 for accounts payable.
Press 0 to reach the operator.
To repeat this menu, press star (*).”
An example of a group greeting phrase:
“Please hold; someone will be with you shortly.”
You might also want to give callers the option of hearing prompts in another language.
For information on configuring for a multilingual AA, see “Multilingual Configuration” on
page 97.
This section covers information on how to use pre-recorded phrases, record custom
phrases, and use professionally recorded phrases.