Proximus Forum 500 Series, Руководство по монтажу и пусконаладке

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Introduction
Team Functions 283
example, the team key with the number 11 calls all trunk keys with the
number 11.
● Direct call key : Only outgoing calls can be made with a direct call key; they
are signalled to all terminals with the same number programmed to a
trunk key. Calls via a direct call key are signalled to the destination terminal
even if that terminal has been programmed with a substitution function or
call protection. If the destination terminal has been configured for call
diversion, the direct call is not diverted.
Which key is suitable for which purpose?
●
Trunk keys can be assigned call numbers for managing central communi-
cation tasks, for example, customer support. If the call numbers of the
support department are assigned to trunk keys on all of its terminals, then
all members of the support department can receive and manage calls and
use the substitute function.
● Team keys , for example, can be used to create a project group within a
department. Calls from customers of this group can then be answered by
any team member who is not busy. The team members can call each other
by the team keys.
● Direct call keys , for example, can be configured at a terminal in a
conference room to call the secretary.
Tip: A busy key can be used to configure an enquiry station showing
the status of the individual users. The enquiry station sees the
status of the users and can put calls through by simply pressing
the key (see
Busy Keys starting on page 248).
Team Configuration
You can create teams and programme call keys in the Configurator of the
Forum 5004/5008/5012 ( Telephony: Groups and Telephony: Ports: Upn
menu).
Call key 1 is preset as a trunk key on all system telephones. This setting can be
changed by the system administrator.