Proximus Forum 500 Series, Руководство по монтажу и пусконаладке

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Telephony
Frequently Asked Questions 327
Question: One of the telephones is not functioning at all.
Make sure the telephone has been properly connected.
Check also whether the appropriate port has been configured correctly in the
Configurator ( Telephony: Ports menu).
Question: It is not possible to make external calls with one of the tele-
phones.
Check whether a user is configured for the telephone. Otherwise the settings
of the Guests user group are valid for the telephone. To standard, this user
group has no external call authorisation.
Make sure the user configured for this telephone belongs to a user group with
external line access (
Configurator , User manager: User groups menu).
Check also whether the internal call number of this telephone has been
configured for incoming call distribution (
Configurator , Telephony: Call
distribution menu).
Question: One of the features (e.g. call diversion) on one of the tele-
phones cannot be used even though the feature has been configured in the
Configurator of the Forum 5004/5008/5012.
Make sure the user configured for this telephone belongs to a user group that
has access to this feature (
Configurator , User manager: User and User
groups menus). Some features cannot be used until the system PIN is
changed.
Question: Calls can be made but not received with one of the ISDN tele-
phones.
The internal call number that has been configured for this ISDN telephone in
the
Configurator ( Telephony: Ports: S0 menu) must also be configured as an
MSN on the ISDN telephone itself. For further information, refer to the User
Guide of your ISDN telephone.
Question: An ISDN telephone always rings, if another telephone on the
S
0
bus is being called.
This case also requires configuring the MSN on the ISDN telephone (see above
answer).
Question: It is not possible to configure Call Distribution: Outgoing for
multi-terminal access.
You have configured multi-terminal access and system access in parallel. All
outgoing calls are therefore established via system access, and outgoing call