Proximus Forum 500 Series, Руководство по монтажу и пусконаладке

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Examples of Use
294 Call Queue
Group of Three Enquiry Stations
The enquiry stations switch all incoming calls. Incoming calls are administered
in queues. Depending on the number of arriving calls, one to three enquiry
stations in this group are manned. The enquiry stations are each equipped
with a Forum Phone 535.
Configuration
● Configure the multi-terminal access or the system access under Tele-
phony: Ports: S
0
.
●
Configure the three Forum Phone 535 telephones under Telephony:
Devices .
● Configure a trunk key with its own telephone number for each of the
Forum Phone 535 telephones under
Telephony: Devices: System tele-
phones .
● Configure a hunt group of the parallel type under Telephony: Groups:
Hunt Group , and include the three telephone numbers of the trunk keys in
this hunt group.
● Under Telephony: Call distribution: Incoming or Telephony: Call distri-
bution: Incoming DDI route all incoming calls to the number of the hunt
group.
● In the Configurator , create a new group called “Operators” under User
manager: User groups . Activate the Call queue and Call waiting
protection authorisations for this group.
● In the User manager , configure a user for each of the three operators and
assign these settings to the user group called “Operators”. Allocate each
user the telephone number of the trunk key of their system telephone.
● Activate Call wait. prot. (call waiting protection) on all three terminals in
the Protection menu.
● Programme a feature key with the function “Sign on / sign off from hunt
group” on the three system telephones (in the menu
Calls: Hunt group ).
Use
Incoming calls are signalled in parallel to all signed-on enquiry stations. If the
enquiry stations are busy, the incoming call joins the queue on each of the
terminals in the hunt group. If one of the enquiry stations accepts a call from
the queue, the call is removed from the queues of all the other enquiry