10/2006
2-51
Phaser 8510/8560MFP Multifunction Product
Jam Codes
Error Messages and Codes
Initial Issue
A2F
Deskew sensor in unexpected state.
1.
Check system grounding.
2.
Verify all doors and covers are fully closed and not moving during printing.
A2J
Deskew flag sensor event during head purge.
A2K
Deskew sensor in an unexpected state during a transfix roller oiling.
A2M
A2N
A2P
A2S
A2Q
The deskew flag tripped unexpectedly while picking paper from Tray 2.
The deskew flag tripped unexpectedly while picking paper from Tray 3.
The deskew flag tripped unexpectedly while picking paper from Tray 4.
Deskew sensor in unexpected state during media stage for transfix.
The deskew flag tripped unexpectedly while the printer was picking paper from Tray 1.
1.
Try using different, supported media
2.
Ensure the paper guides are snug against the media in the tray
3.
Push up on Tray {2 - 4} Nudger Roller until it is captured by actuator arm.
4.
Run the following diagnostic tests, Deskew Flag, Tray {2-4} Pick Clutch and the
Tray {2-4} Solenoid.
5.
Check system grounding.
6.
Verify all doors and covers are fully closed and not moving during printing.
7.
Replace the Tray {2 - 4} Pick Clutch.
8.
Replace the Retard Roller (REP 3.0.18).
9.
Replace the Preheater (REP 2.0.17).
A3G
A3M
A3N
A3P
A3Q
Deskew Sensor time-out event during an auto drum maintenance cycle.
The deskew flag timed out waiting for the paper picked from Tray 2.
The deskew flag timed out waiting for the paper picked from Tray 3.
The deskew flag timed out waiting for the paper picked from Tray 4.
The deskew flag timed out waiting for the paper picked from Tray 1.
1.
Verify media is appropriate for the tray.
2.
Verify the tray is not overfilled and the guides are positioned correctly.
3.
Check for obstructions in the paper path.
4.
Test the appropriate Tray Solenoid.
5.
Test the appropriate Tray Pick Clutch.
6.
Ensure the take away rollers are in good condition.
7.
Test the take away roller using the diagnostic Paper Path Drive test.
8.
Replace the appropriate Separator Pad Assembly.
9.
Replace the Pick Assembly (REP 3.0.18).
Table 2 Jam Code Troubleshooting
Code Description / Procedure
A3R
Deskew sensor time-out during movement from exit roller to deskew roller when
duplexing print.
1.
Ensure the media is appropriate for two-sided printing. Not too short, not too
smooth.
2.
Check the condition of the Exit Roller and the Duplex Roller.
3.
Check the Front Door for obstructions or damage, replace the Front Door if nec-
essary.
4.
Test the operation of the exit roller and the duplex roller using diagnostic Duplex
Paper Lead Edge Times test.
5.
Test the deskew sensor using the diagnostic Sensors test.
B2C
Preheat exit sensor unexpected state during mechanical recovery.
1.
Clear jam and let printer finish mechanical recovery.
2.
Check system grounds.
B2F
B2S
Preheater exit sensor in unexpected state during fault.
Preheater exit sensor in unexpected state during stage.
1.
Check system grounds.
2.
Check the Drum Maintenance Kit NVRAM contacts during oiling for continuity.
3.
Check the waste tray.
4.
Replace the Preheater (REP 2.0.17).
B2M
B2N
B2P
B2Q
The preheat flag tripped unexpectedly while picking paper from Tray 2.
The preheat flag tripped unexpectedly while picking paper from Tray 3.
The preheat flag tripped unexpectedly while picking paper from Tray 4.
The preheat flag tripped unexpectedly while picking paper from Tray 1.
1.
Test the Preheater Sensor using Service Diagnostics.
2.
Check system grounds.
B3M
B3N
B3P
B3Q
B3S
B3T
The preheat flag timed out waiting for the paper picked from Tray 2.
The preheat flag timed out waiting for the paper picked from Tray 3.
The preheat flag timed out waiting for the paper picked from Tray 4.
The preheat flag timed out waiting for the paper picked from Tray 1.
Preheater sensor timed out during stage.
Preheater Exit Sensor timed out during transfix.
1.
Verify media is appropriate for the tray.
2.
Check for paper path obstructions, ensure the Preheater plate moves freely.
3.
Replace the Tray 1 Separator Pad Assembly.
4.
Test the Preheater Exit Sensor using Service Diagnostics.
5.
Check the condition of the Deskew Rollers.
6.
Test the Deskew Clutch using Service Diagnostics.
7.
Run the Paper Path Drive test from Service Diagnostics.
8.
Replace the Preheater (REP 2.0.17), then retest.
Table 2 Jam Code Troubleshooting
Code Description / Procedure
Summary of Contents for PHASER 8560MFP
Page 1: ...701P01133 October 2006 Phaser 8560MFP Multifunction Product Service Documentation...
Page 4: ...10 2006 iv Phaser 8510 8560MFP Multifunction Product Initial Issue Introduction...
Page 22: ...10 2006 1 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Service Call Procedures...
Page 28: ...10 2006 2 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Error Messages and Codes...
Page 84: ...10 2006 3 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Image Quality...
Page 116: ...10 2006 4 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Repairs and Adjustments...
Page 194: ...10 2006 5 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Parts List...
Page 204: ...10 2006 6 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Diagnostics...
Page 256: ...10 2006 7 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Wiring Data...
Page 274: ...10 2006 8 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Theory of Operation...
