10/2006
2-10
Phaser 8510/8560MFP Multifunction Product
2,006.xx, 2,0XX.6x
Initial Issue
Error Messages and Codes
2,006.xx I/O Board Program Faults
The following troubleshooting procedure applies to these errors:
Initial Actions
•
Reset NVRAM and retest.
•
Check that all connections to the Electronics Module and I/O Board are secure by reseat-
ing each connection.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
2,0XX.6x Configuration Card Faults
The following troubleshooting procedure applies to these errors:
Initial Actions
•
Turn Off the system.
•
Check that the Configuration Card is correct for the system.
•
Turn the system On.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
I/O Board Program Faults
2,001.69
The Electronics Module Failed to initialize.
2,002.61
Firmware program fault
2,003.62
Firmware program fault
2,004.63
Failure to start the Print Engine in Suspend Mode.
2,005.64
ROM read error
2,006.65
ROM read error
2,007.66
idiags entry point access error
Table 1 2,006.xx Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
I/O Board, PL 5.0.13
NVRAM, PL 5.0.9
Table 2 I/O Board Error Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Reseat all I/O Board connections.
Does the problem persist?
Go to Step 2.
Complete.
2
Reseat all Electronics Module connec-
tions.
Does the problem persist?
Go to Step 3.
Complete.
3
Check ground integrity.
Are the system grounds connected?
Replace the NVRAM
device (REP 5.0.9).
Reconnect the sys-
tem grounds.
I/O Board Program Faults
2,008.67
The Configuration Card is Missing
2,009.68
The Configuration Card is Bad
2,010.69
The Configuration Card is Blank
2,011.61
The Configuration Card is for the wrong product
2,012.62
The Configuration Card is an invalid model
Table 1 2,006.xx Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Electronics Module, PL 5.0
Configuration Card, PL 5.0
Table 2 Configuration Card Faults Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Replace the Configuration Card, restart
the system, and retest.
Does the problem persist?
Go to Step 2.
Complete.
2
Check ground integrity.
Are the system grounds connected?
Go to Step 3.
Reconnect the sys-
tem grounds.
3
Replace the Electronics Module.
Does the problem persist?
Complete.
Summary of Contents for PHASER 8560MFP
Page 1: ...701P01133 October 2006 Phaser 8560MFP Multifunction Product Service Documentation...
Page 4: ...10 2006 iv Phaser 8510 8560MFP Multifunction Product Initial Issue Introduction...
Page 22: ...10 2006 1 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Service Call Procedures...
Page 28: ...10 2006 2 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Error Messages and Codes...
Page 84: ...10 2006 3 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Image Quality...
Page 116: ...10 2006 4 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Repairs and Adjustments...
Page 194: ...10 2006 5 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Parts List...
Page 204: ...10 2006 6 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Diagnostics...
Page 256: ...10 2006 7 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Wiring Data...
Page 274: ...10 2006 8 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Theory of Operation...
