Xerox PHASER 8560MFP, Service Documentation

Page: 47 / 296

10/2006
2-21 Phaser 8510/8560MFP Multifunction Product
8,0XX.4x
Error Messages and Codes Initial Issue
8,0XX.4x Wiper or Media Drive Faults
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
• Check for paper in the paper path.
• Check the condition of the Pick and Retard Rollers.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Wiper or Media Drive Faults
8,005.48 The media path motor stalled while moving the wiper to the home position.
8,006.49 The wiper cannot verify the home position.
8,007.41 The wiper stalled finding home.
8,008.42 The wiper stalled while trying to move away from home position.
8,009.43 The media path motor stalled while moving without the clutch engaged.
8,015.49 The media path motor stalled while moving the cap/wipe to the park position.
8,025.41 The media path motor stalled while moving the cap/wipe from the park position.
8,035.42 The media path motor stalled while moving the cap/wipe UP.
8,045.43 The media path motor stalled while moving the cap/wipe DOWN.
8,055.44 The media path motor stalled while engaging head tilt.
Table 1 8,0XX.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Media Drive Assembly, PL 4.0 Left Side Harness (2/2), Figure 5
Head Maintenance Clutch, PL 4.0 I/O Board (2/2), Figure 10
Table 2 Media Drive Troubleshooting Procedure
Step Questions or Actions Yes No
1 For an 8,005.48 error:
1.
Check the area surrounding the Take
Away Roller.
2. Remove the Tray 1 Pick Solenoid
(REP 4.0.12) to view the meshing of
the roller gears to the Media Drive.
Did this correct the problem?
Complete. Go to Step 4.
2 For an 8,007.41 error:
Check for a missing KL-clip securing the
drum maintenance clutch. Replace if
missing.
Did this correct the problem? Complete. Go to Step 4.
3 For an 8,009.43 error:
1.
Check for paper in the paper path.
2. Ensure the Media Drive Assembly is
fully seated and correctly installed.
3. Remove the Tray 1 Pick Solenoid to
view the meshing of the Take Away
Roller’s gears to the Media Drive
Assembly.
4. Ensure the feed rollers are properly
engaged in the drive gears.
Did this correct the problem?
Complete. Replace the Media
Drive Assembly
(REP 4.0.14).
4 Check the Wiper drive.
Run the Service Diagnostics Wiper Drive
test.
Does the Wiper operate correctly? Go to Step 5. Go to Step 6.
5 Align the Printhead Wiper (ADJ 2.5.1).
Does the Wiper align? Go to Step 7. Go to Step 6.
6 Inspect the wiper system for improper
operation, obstructions, or damage (bro-
ken gear or belt). Look for ink in the wiper
belt channels.
Did this correct the problem? Complete. Go to Step 7.
7 Check the Wiper Clutch.
Run the Service Diagnostics Head Main-
tenance Clutch test.
Does the clutch operate correctly? Go to Step 8. Replace the clutch
(REP 4.0.4).
8 Check the right side Wiper Lock.
Does the lock operate correctly? Go to Step 9. Replace the Exit
Module (REP 3.0.7).
9 Check for obstructions or spilled ink on the
Wiper Blade, Head Tilt Gear drive, and
under the Printhead.
Is the Wiper, Media Drive, and Printhead
clear or ink or obstructions? Replace the Exit
Module (REP 3.0.7). Clean the system
and retest.
Table 2 Media Drive Troubleshooting Procedure
Step Questions or Actions Yes No