Xerox PHASER 8560MFP, Service Documentation

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10/2006
2-23 Phaser 8510/8560MFP Multifunction Product
9,0XX.4x, 9,009.44 and 9,00X.6x
Error Messages and Codes Initial Issue
Troubleshooting Procedure 9,009.44 and 9,00X.6x Ink Loader Program Faults
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Table 2 Process Drive Faults 9,0XX.4x Troubleshooting Procedure
Step Questions or Actions Yes No
1 Check that the ink stick is able to advance
in the ink loader chute. Check for broken
or wrong type ink sticks.
Are the Ink Sticks loading properly? Go to Step 2. Remove any block-
age and/or replace
the ink stick. Run
clear ISC Fault test
to clear the error.
This must be per-
formed following an
ink loader replace-
ment.
2 Test the appropriate Ink Melt Heater.
Run the Service Diagnostics Ink Melt
[1,2,3,4] test.
•
1 = Yellow
• 2 = Cyan
• 3 = Magenta
• 4 = Black
Did the test pass?
Replace the Print-
head (REP 2.0.2). Replace the Ink
Loader (REP 2.0.1).
Ink Loader Program Faults
9,009.44 Communications error in NVRAM.
9,0xx.6x The system detected a program fault during operation.
Table 1 9,009.44 and 9,0xx.6x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Table 2 Ink Loader Program Faults Troubleshooting Procedure
Step Questions or Actions Yes No
1 Reseat all Electronics Module connec-
tions.
Does the problem persist? Go to Step 2. Complete.
2 Check ground integrity.
Are the system grounds connected? Reset NVRAM. If the
error persists,
replace the NVRAM
device. (REP 5.0.9). Reconnect the sys-
tem grounds.