Xerox PHASER 8560MFP, Service Documentation

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10/2006
2-46 Phaser 8510/8560MFP Multifunction Product
37,0XX.4x, 39,002.40 and 39,003.41
Initial Issue Error Messages and Codes
Troubleshooting Procedure 39,002.40 and 39,003.41 Scanner Subsystem Test Faults
A Scanner DRAM or Optical self test error has occurred. The following troubleshooting proce-
dure applies to these errors:
Initial Actions
• Cycle system power and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Table 2 PEST Power Supply Faults 37,0XX.4x Troubleshooting Procedure
Step Questions or Actions Yes No
1 Test the Power Supply.
Run the Service Diagnostics Voltages
test.
Does the Power Supply operate correctly? Go to Step 2. Replace the Elec-
tronics Module (REP
5.0.5).
2 Check the Printhead Power connection.
Is the wiring disconnected or damaged? Repair or replace the
harness. Replace the Elec-
tronics Module (REP
5.0.5).
Scanner Subsystem Test Faults
39,002.40 The Scanner DRAM test failed.
39,003.41 The Scanner Optical Test failed.
Table 1 39,00X.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Scanner Assembly, PL 1.0
Table 2 Scanner Subsystem Faults Troubleshooting Procedure
Step Questions or Actions Yes No
1 Cycle system power and retest.
Does this correct the problem? Complete. Go to Step 2.
2 Replace the Scanner Assembly (REP
1.0.11). Complete.