Xerox PHASER 8560MFP, Service Documentation

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10/2006
2-20 Phaser 8510/8560MFP Multifunction Product
7,01X.4x, 7,0xx.6x
Initial Issue Error Messages and Codes
7,0xx.6x Program Faults
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
4 Check the X-Axis Motor.
Does the X-Axis Motor drive the Printhead
to the center position? Go to Step 5. Check the X-Axis
Drive (6,0xx.4x).
5 Check that the Process Drive is properly
aligned (ADJ 4.7.1).
Check that the Process Shaft and Drive
Module Shaft are at their home positions.
Is the Process Drive misaligned? Realign the Process
Drive (ADJ 4.7.1). Go to Step 6.
6 Check for ink spilled on the Head Tilt Gear
or its drive train.
Are the gears clean? Go to Step 7. Clean the gears.
7 Test the Head Maintenance Clutch
Run the Service Diagnostics Head Main-
tenance Wiper Clutch test.
Does the clutch operate correctly? Go to Step 8. Replace the clutch
(REP 4.0.4).
8 Test the Wiper Drive.
Run the Service Diagnostics Wiper Drive
test.
Does the Wiper Drive operate correctly? Replace the Exit
Module (REP 3.0.7). Repair the Wiper
Drive.
9 Test the maintenance drive.
Run the Service Diagnostics Load Mainte-
nance Clutch test.
Does the drive operate correctly? Go to Step 9. Check the mainte-
nance drive system
and replace any
defective parts.
10 Check that the Head Tilt Gear engages.
Manually engage the Head Tilt Gear.
Does the gear engage the drive? Go to Step 11. Set the Head Tilt
Gear.
11 Test the Tilt Axis Drive.
Run the Service Diagnostics Tilt Axis
Drive test.
Did the test pass? Go to Step 12. Replace the Pro-
cess Drive (REP
4.0.7).
12 Test the Process Drive.
Run the Service Diagnostics Process
Motor test.
Does the Process Drive operate correctly? Complete. Replace the Pro-
cess Drive (REP
4.0.7).
Table 2 Printhead Restraint Fault 7,010.xx through 7,015.xx Troubleshooting Procedure
Step Questions or Actions Yes No
Process Program Faults
7,0xx.6x The system detected a program fault during operation.
Table 1 7,0xx.6x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Table 2 Process Program Faults Troubleshooting Procedure
Step Questions or Actions Yes No
1 Reseat all Electronics Module connec-
tions.
Does the problem persist? Go to Step 2. Complete.
2 Check ground integrity.
Are the system grounds connected? Reset NVRAM. If the
error persists,
replace the NVRAM
device (REP 5.0.9). Reconnect the sys-
tem grounds.