10/2006
2-47
Phaser 8510/8560MFP Multifunction Product
39,004.42 , 39,005.43
Error Messages and Codes
Initial Issue
39,004.42 Scanhead Locked or Shipping Restraint Faults
A Scanner self test determined the Scanhead was either locked, or the shipping restraint
remained. The following troubleshooting procedure applies to these errors:
Initial Actions
•
Check the Scanhead lock.
•
Check for packaging.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
39,005.43 Scanner Missing Fault
A Scanner was not detected. The following troubleshooting procedure applies to these errors:
Initial Actions
•
Reseat the Scanner connection to the Electronics Module.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Scanhead Lock or Shipping Restraint Faults
39,004.42 The Scanhead did not reach Home position. Release Scanner Shipping Restraint
or Scanhead Locked appears on the Control Panel display.
Table 1 39,004.42 Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Scanner Assembly, PL 1.0
Table 2 Scanhead Locked Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Cycle system power and retest.
Does this correct the problem?
Complete.
Go to Step 2.
2
Replace the Scanner Assembly (REP
1.0.11).
Complete.
Scanner Missing Fault
39,005.43 The system did not detect the Scanner Assembly.
Table 1 39,005.43 Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Scanner Assembly, PL 1.0
Scanner Power Supply, PL 5.0
Exit Module Control Board, Figure 11
DADF, PL 1.0
Exit Module Control Board, PL 5.0 Exit Module Control Board, Figure 11
Exit Roller Motor, PL 4.0
Exit Module Control Board, Figure 11
Elevator Motor, PL 4.0
Exit Module Control Board, Figure 11
Table 2 Scanhead Missing Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Cycle system power and retest.
Does this correct the problem?
Complete.
Go to Step 2.
2
Check the Scanner Power Supply status
LED (see Figure 1).
Is the Status LED blinking?
Go to Step 3.
Go to Step 5.
3
Remove the Output Tray and Side Covers.
Disconnect the Elevator (P/J303) and Exit
Roller (P/J309) motors.
Does the Status LED stop blinking and
remain On?
Replace the defec-
tive motor or the Exit
Module (REP 3.0.7)
Go to Step 4.
4
With the Exit Module motors discon-
nected, disconnect the DADF from the
Scanner.
Does the Status LED stop blinking and
remain On?
Replace the DADF
(REP 1.0.15).
Go to Step 5.
Summary of Contents for PHASER 8560MFP
Page 1: ...701P01133 October 2006 Phaser 8560MFP Multifunction Product Service Documentation...
Page 4: ...10 2006 iv Phaser 8510 8560MFP Multifunction Product Initial Issue Introduction...
Page 22: ...10 2006 1 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Service Call Procedures...
Page 28: ...10 2006 2 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Error Messages and Codes...
Page 84: ...10 2006 3 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Image Quality...
Page 116: ...10 2006 4 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Repairs and Adjustments...
Page 194: ...10 2006 5 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Parts List...
Page 204: ...10 2006 6 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Diagnostics...
Page 256: ...10 2006 7 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Wiring Data...
Page 274: ...10 2006 8 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Theory of Operation...
