Xerox PHASER 8560MFP, Service Documentation

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10/2006
2-28 Phaser 8510/8560MFP Multifunction Product
13,067.43, 13,069.45, 13,071.47, 13,XXX.4x
Initial Issue Error Messages and Codes
13,067.43, 13,069.45, 13,071.47 Drum Temp Sensor Faults
A Drum Temperature Sensor error has occurred. The following troubleshooting procedures
apply to these errors:
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Troubleshooting Procedures
13,XXX.4x Preheater Thermal Faults
A Preheater thermal error has occurred. The following troubleshooting procedures apply to
these errors:
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Troubleshooting Procedures
Drum Temperature Sensor Faults
13,067.43 The Drum Thermistor circuit is open.
13,069.45 The Drum Thermistor circuit is shorted.
13,071.47 The Drum Thermistor returned faulty reading.
Table 1 13,0xx.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Drum Temperature Sensor, PL 6.0 I/O Board (2/2), Figure 10
Table 2 13,067.43, 13,069.45 and 13,071.47 Troubleshooting Procedure
Step Questions or Actions Yes No
1 Test the Drum Temperature Sensor.
Run the Service Diagnostics Drum Tem-
perature Sensor test.
Does the sensor operate correctly? Go to Step 2. Replace the Drum
Temperature Sen-
sor. (REP 6.0.4).
2 Check the Drum Heater Sensor harness.
Is the harness free from defects or dam-
age? Replace the Drum
Temperature Sen-
sor. (REP 6.0.4). Repair the wiring.
Preheater Thermal Faults
13,072.48 The Preheater is too hot.
13,074.41 The Preheater took too long to reach the setpoint temperature.
13,131.44 The Preheater Thermistor circuit is open.
13,133.46 The Preheater Thermistor circuit is shorted.
13,135.48 The Preheater Thermistor returned faulty reading.
Table 1 13,XXX.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Preheater, PL 2.0 I/O Board, Figure 9
I/O Board, PL 5.0 I/O Board, Figure 9
Right Combined Cable, PL 5.0
Table 2 Preheater Thermal Fault Troubleshooting Procedure
Step Questions or Actions Yes No
1 Verify that the ambient temperature of the
room is within the system’s environmental
specifications.
Is the room within operating parameters? Go to Step 2. Advise the customer
of operational
requirements.
2 Test the Preheater.
Run the Service Diagnostics Preheater
test.
Does the Preheater operate correctly? Replace the I/O
Board (REP 5.0.13). Go to Step 3.
3 Check Preheater connections and wiring.
Are the connections secure and the wiring
undamaged? Replace the Pre-
heater (REP 2.0.17). Repair or replace the
wiring.