Xerox PHASER 8560MFP, Service Documentation

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10/2006
2-26 Phaser 8510/8560MFP Multifunction Product
13,000.48, 13,003.42 and 13,007.46
Initial Issue Error Messages and Codes
13,000.48 Printhead Thermal Fault
A thermal error is detected in the Printhead. The following troubleshooting procedure applies to
this error:
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Troubleshooting Procedure
13,003.42 and 13,007.46 Thermal Faults
A thermal error has occurred. The following troubleshooting procedures apply to these errors:
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Troubleshooting Procedure
Process Thermal Faults
13,000.48 A thermal fault was detected in the Printhead.
Table 1 13,0xx.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Printhead, PL 2.0 Electronics Module, Figure 6
NVRAM, PL 5.0
Table 2 13,000.48 Troubleshooting Procedure
Step Questions or Actions Yes No
1 Check ground integrity for the printer.
Does the error persist? Go to Step 2. Complete.
2 Reset NVRAM.
Does the error persist? Replace the NVRAM
device (REP 5.0.9). Complete.
3 Reseat all system connections to the
Printhead and check that the harnesses
are properly dressed.
Does the error persist? Replace the Print-
head (REP 2.0.2). Complete.
Thermal Faults
13,003.42 Thermal fault
13,007.46 Thermal fault
Table 1 13,003.42 and 13,007.46 Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Electronics Module, PL 5.0 Electronics Module, Figure 6
Table 2 13,003.42 and 13,007.46 Troubleshooting Procedure
Step Questions or Actions Yes No
1 Check ground integrity for the printer.
Does the error persist? Go to Step 2. Complete.
2 Reset NVRAM.
Does the error persist? Replace in the
NVRAM device
(REP 5.0.9). If the
error persists,
replace the Electron-
ics Module (REP
5.0.5). Complete.