Xerox PHASER 8560MFP, Service Documentation

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10/2006
2-31 Phaser 8510/8560MFP Multifunction Product
13,XXX.xx, 13,00x.6x
Error Messages and Codes Initial Issue
Troubleshooting Procedures 13,00x.6x Thermal Program Faults
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Table 2 Ink Loader Ink Melt Heater 13,328.43 through 13,581.44 Procedure
Step Questions or Actions Yes No
1 Verify that the ambient temperature of the
room is within the system’s specifications.
Is the room within operating parameters? Go to Step 2. Advise the customer
of operational
requirements.
2 Check ground integrity for the printer.
Does the error persist? Go to Step 3. Complete.
3 Test the appropriate Ink Melt heater.
Run the Service Diagnostics Ink Melt test.
1.
Yellow
2. Cyan
3. Magenta
4. Black
Does the Ink Melt Heater operate cor-
rectly?
Replace the Elec-
tronics Module (REP
5.0.5). Go to Step 4.
4 Check Ink Loader connections and wiring.
Are the connections secure and the wiring
undamaged? Replace the Ink
Loader (REP 2.0.1). Repair or replace the
wiring. If the error
persists, replace the
I/O Board (REP
5.0.13).
X-Axis Program Faults
13,001.62 Thermals failed to read system NVRAM.
13,002.63 Value not in valid range.
13,003.64 Thermal control task received an unexpected message.
13,004.65 Thermal control task was expecting initialization message, but received other.
13,005.66 Thermal code tried to command a segment ID that did not exist.
13,006.67 Thermal code tried to command a segment ID that did not exist.
13,007.68 Thermal power manager expected an initialization message, but received other.
13,008.60 Thermal power manager task received an unexpected message.
Table 1 6,0xx.6x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Table 2 X-Axis Program Faults Troubleshooting Procedure
Step Questions or Actions Yes No
1 Reseat all Electronics Module connec-
tions.
Does the problem persist? Go to Step 2. Complete.
2 Check ground integrity.
Are the system grounds connected? Reset NVRAM. If the
error persists,
replace the NVRAM
device (REP 5.0.9). Reconnect the sys-
tem grounds.