10/2006
2-25
Phaser 8510/8560MFP Multifunction Product
11,100.60, 12,000.60
Error Messages and Codes
Initial Issue
11,100.60 Electronics Module Temperature Fault
The root problem for this error is temperature sensitivity with the power supply’s opto-isolator
chips. The following troubleshooting procedure applies to this error:
Initial Actions
•
Check the ambient room temperature.
•
Check for obstructions in the Air Vents. If obstructions are cleared, allow time for the sys-
tem to cool.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
12,000.60 Program Faults
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
•
Reset NVRAM and retest.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Program Faults
11,100.60
The system reports an overheat condition.
Table 1 11,100.60 Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Electronics Module, PL 5.0
Electronics Module Power, Figure 7
Electronics Module Fan, PL 4.0 Left Side Harness (2/2), Figure 5
Table 2 Temperature Fault 11,100.60 Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Check that the air ducts are free of
obstructions and the fans are operating
correctly.
Are the fans operating correctly?
Replace the Elec-
tronics Module (REP
5.0.5).
Replace the defec-
tive fan.
Program Faults
12,000.60
The system detected a program fault during operation.
Table 1 12,000.60 Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
NVRAM, PL 5.0
Table 2 12,000.60 Program Faults Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Reseat all Electronics Module connec-
tions.
Does the problem persist?
Go to Step 2.
Complete.
2
Check ground integrity.
Are the system grounds connected?
Reset NVRAM. If the
error persists,
replace the NVRAM
device (REP 5.0.9).
Reconnect the sys-
tem grounds.
Summary of Contents for PHASER 8560MFP
Page 1: ...701P01133 October 2006 Phaser 8560MFP Multifunction Product Service Documentation...
Page 4: ...10 2006 iv Phaser 8510 8560MFP Multifunction Product Initial Issue Introduction...
Page 22: ...10 2006 1 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Service Call Procedures...
Page 28: ...10 2006 2 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Error Messages and Codes...
Page 84: ...10 2006 3 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Image Quality...
Page 116: ...10 2006 4 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Repairs and Adjustments...
Page 194: ...10 2006 5 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Parts List...
Page 204: ...10 2006 6 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Diagnostics...
Page 256: ...10 2006 7 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Wiring Data...
Page 274: ...10 2006 8 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Theory of Operation...
