Xerox PHASER 8560MFP, Service Documentation

Page: 76 / 296

10/2006
2-50 Phaser 8510/8560MFP Multifunction Product
39,014.43 , Jam Codes
Initial Issue Error Messages and Codes
39,014.43 Document Feeder Calibration Fault
A calibration faults is detected in the DADF. The following troubleshooting procedure applies to
this error:
Initial Actions
• Check that the media is supported by the system.
• Check the pick rollers and separator pad.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Jam Codes
The printer stores the most recent 20 events in Jam History. To access this information for
Phaser 8510/8560MFP systems, press and hold the Up Arrow button, then scroll to Jam His-
tory and press OK to display the most recent jam list.
Not all jam code combinations are documented in this manual, only the codes that occur most
commonly.
NOTE: The following table defines the first 3-digits. The 4th digit represents the tray number
(1~4), 5 represents a chase page, and 6 represents duplex. Numbers following the 4th digit are
the system page count:
Document Feeder Calibration Fault
39,014.43 DADF calibration fault.
Table 1 39,004.42 Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
DADF, PL 1.0
Table 2 Scanhead Locked Troubleshooting Procedure
Step Questions or Actions Yes No
1 Cycle system power and retest.
Does this correct the problem? Complete. Replace the DADF
(REP 1.0.15).
Table 1 Jam Code Key
Process Event Basis for Jam System State Media Supply
A Deskew Flag
B Preheater Flag
C Strip Flag
D Exit Flag
E Tray 1 Width
F Front Door
G Exit Door
H Tray 2 Media
J Tray 3 Media
K Tray 4 Media
M Media Drive
N Y-Axis Motor
P Process Drive
V Tray 2 Event
W Tray 3 Event
X Tray 3 Pick Flag
Y Tray 4 Event
Z Tray 4 Pick Flag 2 Sensor Event
3 Timeout
4 Motor Stall
5 Motor Position
6 Length Short
7 Length Long A Abnormal shutdown
B Normal shutdown
C Mechanical recovery
D Warmup
E Ready
F Fault
G Auto Drum Maintenance
H Printhead Maintenance
J Printhead purge
K Oil Transfix Roller
L Standby
M Pick from Tray 2
N Pick from Tray 3
P Pick from Tray 4
Q Pick from Tray 1
R Pick from DUplex
S Stage for transfix
T Transfix
V Drum Maintenance
W Imaging
X Exit
Z Shutdown 1 Tray 1
2 Tray 2
3 Tray 3
4 Tray 4
5 Chase Page
6 Duplex
Table 2 Jam Code Troubleshooting
Code Description / Procedure
A2C Deskew sensor in unexpected state during mechanical recovery.
1.
Check the Drum Maintenance Kit NVRAM contacts during oiling for continuity.
2. Instruct customer to remove media from Tray 1 before opening the front door.
3. Replace the pivot arm.
A2E Deskew sensor in unexpected state at ready.
1.
Check system grounding.
2. Replace Tray 1 Pick Solenoid.