Xerox PHASER 8560MFP, Service Documentation

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10/2006
2-30 Phaser 8510/8560MFP Multifunction Product
13,XXX.xx Printhead Reservoir, 13,XXX.xx
Initial Issue Error Messages and Codes
13,XXX.xx Printhead Reservoir Thermal Faults
A Printhead Reservoir thermal error has occurred. The following troubleshooting procedures
apply to these errors:
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Troubleshooting Procedure
13,XXX.xx Ink Loader Thermal Faults
A thermal error has occurred. The following troubleshooting procedures apply to these errors:
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Printhead Reservoir Thermal Faults
13,264.42 The Printhead reservoir heater is too hot.
13,266.44 The Printhead reservoir heater took too long to reach setpoint temp.
13,323.47 The Printhead reservoir heater thermistor circuit is open.
13,325.49 The Printhead reservoir heater thermistor circuit is shorted.
13,327.42 The Printhead reservoir heater thermistor returned faulty reading.
Table 1 13,XXX.xx Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Printhead, PL 2.0 Electronics Module, Figure 6
Table 2 Printhead Reservoir Thermal Fault Troubleshooting Procedure
Step Questions or Actions Yes No
1 Verify that the ambient temperature of the
room is within the system’s specifications.
Is the room within operating parameters? Go to Step 2. Advise the customer
of operational
requirements.
2 Check ground integrity for the printer.
Does the error persist? Go to Step 3. Complete.
3 Test the Printhead Reservoir temperature.
Run the Service Diagnostics Reservoir
Temperature test.
Does the Printhead operate correctly? Go to Step 4. Replace the Print-
head (REP 2.0.2).
4 Check Printhead connections and wiring.
Are the connections secure and the wiring
undamaged? Replace the Print-
head (REP 2.0.2). Repair the wiring.
Ink Loader Thermal Faults
13,328.43 The Cyan heater is too hot.
13,330.45 The Cyan heater took too long to reach the setpoint temperature.
13,387.48 The Cyan heater thermistor circuit is open.
13,389.41 The Cyan heater thermistor circuit is shorted.
13,391.43 The Cyan heater thermistor returned faulty reading.
13,392.44 The Magenta heater is too hot.
13,394.46 The Magenta heater took too long to reach the setpoint temperature.
13,451.49 The Magenta heater thermistor circuit is open.
13,453.42 The Magenta heater thermistor circuit is shorted.
13,455.44 The Magenta heater thermistor returned faulty reading.
13,456.45 The Yellow heater is too hot.
13,458.47 The Yellow heater took too long to reach setpoint temp.
13,515.41 The Yellow heater thermistor circuit is open.
13,517.43 The Yellow heater thermistor circuit is shorted.
13,519.45 The Yellow heater thermistor returned faulty reading.
13,456.45 The Black heater is too hot.
13,458.47 The Black heater took too long to reach setpoint temp.
13,515.41 The Black heater thermistor circuit is open.
13,517.43 The Black heater thermistor circuit is shorted.
13,519.45 The Black heater thermistor returned faulty reading.
Table 1 Ink Loader Thermal Fault Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Ink Loader, PL 2.0 Electronics Module, Figure 6
I/O Board, PL 5.0 I/O Board (2/2), Figure 10
Electronics Module, PL 5.0 Electronics Module, Figure 6
Right Combined Cable, PL 5.0