Xerox PHASER 8560MFP, Service Documentation

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10/2006
2-7 Phaser 8510/8560MFP Multifunction Product
NVRAM Reset, Error Message Troubleshooting
Error Messages and Codes Initial Issue
Error Message Troubleshooting
This section covers troubleshooting procedures utilizing Control Panel error messages and
codes. Some procedures require running Service Diagnostic test functions to verify that a com-
ponent is operating correctly. Procedures that direct a test to be run are referencing tests from
within the Hidden Service menu. For information on Service Diagnostics, see Service Diagnos-
tics.
For troubleshooting problems not associate with an error code or message, such as startup or
power on, media, paper path, print-quality or image problems, and electrical failures, see Gen-
eral Troubleshooting.
Fault Code Error Reporting
Fault codes are saved to NVRAM and can be retrieved from the printer’s fault history.
In normal customer mode, the printer will reboot each time an error occurs. If three of the same
errors occur within 72 hours, or 1000 pages, the fault will be displayed on the printer’s Control
Panel.
Interpreting Fault Codes
• Failing system (XX,yyy.zz)
• Failing subsystem (xx,YYY.zz)
• Checksum (xx,yyy.zZ)
• Type of problem (xx,yyy.Zx)
• Print engine page count when the error occurred (xx,yyy.zz:123)
Device faults are indicated by a 4 in the tenths place of the fault code (xx,yyy.4x). This indicates
a hardware problem. The most common device faults troubleshooting procedures are docu-
mented in this section.
Program faults are indicated by a 6 in the tenths place of the fault code (xx,yyy.6x). Unfortu-
nately, there are too many program faults to enumerate them all and most program faults will
not mean anything unless you are intimately familiar with the code base. Some of the more
common program faults are documented in this section.
CPU exceptions are indicated by a 7 in the tenths place of the fault code (xx,yyy.7z). The error
code indicates both the Power PC exception number and the region of firmware that was exe-
cuting when the exception occurred: Engine, PostScript, Network, or Operating System.
NOTE: A CPU exception can either be caused by hardware or firmware error. Refer to the
infoSMART Knowledge Base for descriptions of the most common faults.
License Number
PostScript Version
PostScript Revision
Activation Date The activation date is stored in Usage Profile NVRAM.
Adobe Serial Number
System Date and Time
Fax Country Fax Configuration
Fax Line ID Fax Configuration
Overwrite Removals File Security
Speed Dial Individual Directory Fax Send
Speed Dial Group Directory Fax Send
Tray Media Types and Sizes Unconfirmed following NVRAM Reset.
Metered Supplies Metered operation
Print Counter System Print Count
Billing Meters
Substituted Jets Jet Substitution Mode
Warm-up Mode Set in CWIS
Warm-up Settings Set in CWIS
Stand-by Settings Set in CWIS
Table 2 System Parameters Not Affected by an NVRAM Reset
Parameter Comment