10/2006
3-12
Phaser 8510/8560MFP Multifunction Product
IQ17, IQ18
Initial Issue
Image Quality
IQ17 No Image is Printed
This RAP addresses image quality problems associated with the Print Engine. The printer pro-
cesses a sheet of paper, but no image appears on the output.
NOTE: Blank sheets accompanying multi-picks or chase pages following a jam are a part of
normal operation.
Initial Actions
1.
Check that supported media is being used.
2.
Check for media or debris around the Printhead and Drum.
Procedure
IQ18 Color is Uneven or Color is Wrong
This RAP addresses image quality problems associated with the Print Engine. Uneven or
incorrect colors typically result from incorrect colors in the Ink Loader, old ink in the Printhead,
color mixing at the faceplate, or Drum thermal problems. Indications of uneven or incorrect
color appears as follows:
Figure 1 Example of Uneven or Incorrect Color Output
NOTE: Using non-Xerox ink may cause unpredictable color results.
Initial Actions
1.
Check that supported media is being used.
2.
Run the Eliminate Light Stripes routine from the Control Panel.
Procedure
Table 1 IQ17 No Image is Printed
Step Questions and Actions
Yes
No
1
Follow the instructions on the Printhead Trou-
bleshooting Checklist.
Does the problem persist?
Go to Step 2.
Complete.
2
Inspect and reseat the Wave Amp and data
cables connected to the Printhead.
Replace any defective cables.
Does the problem persist?
Replace the Elec-
tronics Module
(REP 5.0.5). If the
problem persists,
replace the Print-
head (REP 2.0.2).
Complete.
Table 1 IQ18 Color is Uneven or Color is Wrong
Step Questions and Actions
Yes
No
1
Clear discolored jets in the Printhead.
Print a Solid Fill test print for the affected
color.
Purge the Printhead up to 3 times. If some
improvement is seen, the ink could be discol-
ored due to exposure. Replace the affected
ink and print another test.
Does the problem persist?
Go to Step 2.
Complete.
2
Remove the Drum Maintenance Kit and wipe
the clear plastic Wiper Blade with a lint-free
cloth.
Does the problem persist?
Replace the Main-
tenance Kit. If the
problem persists,
go to Step 3.
Complete.
Summary of Contents for PHASER 8560MFP
Page 1: ...701P01133 October 2006 Phaser 8560MFP Multifunction Product Service Documentation...
Page 4: ...10 2006 iv Phaser 8510 8560MFP Multifunction Product Initial Issue Introduction...
Page 22: ...10 2006 1 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Service Call Procedures...
Page 28: ...10 2006 2 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Error Messages and Codes...
Page 84: ...10 2006 3 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Image Quality...
Page 116: ...10 2006 4 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Repairs and Adjustments...
Page 194: ...10 2006 5 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Parts List...
Page 204: ...10 2006 6 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Diagnostics...
Page 256: ...10 2006 7 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Wiring Data...
Page 274: ...10 2006 8 2 Phaser 8510 8560MFP Multifunction Product Initial Issue Theory of Operation...
